A letter from Clay County Fair & Events CEO/Manager Jeremy Parsons on how to get ticket refunds for Foreigner’s canceled show:
Dear Foreigner Ticket Buyer:
Saturday, Sept. 7 was a rare event at the Clay County Fair – a Grandstand concert cancellation.
Due to muddy track conditions that affected stage placement and issues with the stage surface, Foreigner felt that the Grandstand stage was unsafe for the band and stage personnel.
The Fair will be offering concert ticket refunds (less handling & processing fees).
Bottom line – if you purchased your tickets via credit card, you don’t have to do anything. Your refund will be coming to you automatically. Refunds will be issued in the following ways:
If you purchased your tickets via credit card before June 10, 2019 – a refund check from the Clay County Fair will be mailed to you prior to October 15. (Due to online merchant protocols, Midwestix can only reverse charges made within the last three months to the credit card of purchase. Therefore, a check must be issued for transactions processed before June 10th.)
If you purchased your tickets via credit card after June 10, 2019 – your credit card charges will be reversed before September 23 by Midwestix, the Fair’s ticketing partner.
If you purchased your tickets via check or cash – please mail your Foreigner concert tickets, along with a return address, to Ticket Refund, Clay County Fair, PO Box 527, Spencer, IA 51301 prior to October 15.
The Fair does not offer refunds for gate admission.
For any additional questions that you might have, please contact Midwestix at firstname.lastname@example.org.
I know that for many of you, last night’s concert was going to be your highlight of the Fair – I am sorry that we were unable to deliver. Hopefully, you were at least able to enjoy some other part of “The World’s Greatest County Fair.”
Jeremy Parsons, CFE